Course Terms and Conditions

All training offerings of the Goal Group are covered by the following terms and conditions.

What is Offered

Your course fee includes:

• All course materials identified in the course description, such as workbooks and materials for activities
• Reference manuals where identified in the course description
• Fees for exams identified in the course description, if any
• Lunch, and morning and afternoon tea (for full day public courses)
• Certificate of completion

Computers are not required for attendees in any of our business skills courses.

Courses are non-residential (i.e. no overnight accommodation is provided) unless specified

Registration

Bookings are confirmed only when we advise we have secured a place for you, and you have made arrangements to pay in full.

Course availability is indicative, and may change without notice.

Course material will not be dispatched until payment is received unless previously agreed in writing by Goal

Special Needs

We ask delegates to inform us of any special needs they may have on the course Registration Form. When we have been informed of such special needs, we will attempt to ensure that these needs are addressed.

Where a delegate has a special need, but does not inform us of this need when registering for a course, we will attempt to meet this need but are under no obligation to do so.

Location and Venue

Generally our courses are held at centrally located venues in the cities noted in our Training Schedules.

Venue information is indicative, and may change without notice

The venue address will be confirmed at least one week prior to the start of the course. If you have a confirmed enrolment in a course, you will be notified immediately of any change in venue.

Withdrawal

Where a confirmed delegate withdraws from a course more than 10 business days from the scheduled start of the course, the full course fee will be refunded, less the cost of materials already provided to the delegate.

Where a confirmed delegate withdraws from a course less than 10 business days from the scheduled start of the course, the full course fee will be forfeited.

Courses Cancelled By Us

Goal Group reserves the right to cancel public courses and refund fees. All public courses are dependent on our obtaining sufficient registrations. If you have a confirmed enrolment in a course, you will be notified immediately in the event of a course cancellation, and all fees you have paid will be refunded by direct bank transfer, or other method if specified. If a course for which you have a confirmed registration is cancelled, you may apply your payment to the same course on another date or to another course of your choice, at your discretion.

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