Introduction to Organisational Change Management

Course Code

CMI2 (download brochure)

Overview

Businesses often recognise the challenge of getting people to change shortly after implementation has started. The new approach is expected to go in unopposed but when the welcome mat doesn’t appear the change team scrambles to do some patch up communication – often with poor results. But despite this reality there is still a bias against investing in change management activities because they aren’t seen as a prime objective for the project or programme.

Managing people change is a critical skill in today's world of rapid and continuous change. This change management training course provides both the critical skills and a framework for the successful management of people change.

Course Objectives

At the end of this briefing delegates will be able to:

• Recognise the important role that people play in making business transformation successful.
• Understand the difference between change (of things) and transition (of people)
• Discuss the fundamental challenges in getting people to change and for that change to be sustained.
• Understand and be able to apply the key steps required to successfully manage people change.
• Apply their knowledge to a project or programme to effectively manage the change of people's behaviour.

Who Should Attend

Business and IT executives and managers, programme and project managers, and team managers who will be involved in managing the transformation of people.

Prerequisites

There are no prerequisites for this briefing.

Course Content

The briefing will cover the following topics:

• Introduction to Change
  • How do people react to change?
  • Why does change fail?
  • Explore the impact and consequences of change.
• What is Cultural Change?
  • Understand how you can characterize a culture using cultural archetypes.
  • Understand what is involved in changing the cultural paradigm.
  • How do national cultures differ?
  • Understand how cultural diversity can shape corporate cultures.
• Preparing for Change
  • Developing a Case for Change.
  • Who are the stakeholders?
  • Assessing concerns and potential resistance to change.
  • Assessing the readiness for change.
  • Establishing an appropriate governance structure.
• Change Management Plan
  • Defining the principles on which the change will be managed.
  • Developing a change management plan.
  • Identifying, developing and supporting Change Agents.
  • Developing a Communication strategy and plan.
  • Aligning with the project or programme plan.
  • Creating a reinforcing change process.
• Initiating and Sustaining Change
  • Training programmes.
  • Managing the challenges that arise in initiating and sustaining change.
  • Aligning the organization.
  • Continuous improvement.

The course can be customized to meet specific client requirements.

Exam

There is no exam associated with this briefing.

Included with this Course

• Briefing Workbook

Duration

2 days.

Delivery modes

We run this briefing only when there is sufficient demand. We keep track of people with particular needs, and contact them when we are able to meet their need. If this is you, please register your interest in this briefing and we will add you to the waiting list. Alternatively, you can request a quote for an in-house course.

If you're after something a little different to the briefing described on this page, we may be able to assist. All of our offerings can be tailored to meet your specific needs. Please contact us to discuss your requirements.

Continuing Professional Development

Follow-on Courses

We recommend that participants who need a robust process for organisational change and transition planning should consider our Combined MSP Foundation and Practitioner briefing.

MSP^® is a Registered Trade Mark of the Office of Government Commerce

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